At sodarezes.com, our commitment is to supply customers with top - notch products. However, we're aware that there may be times when you need to return an item or ask for a refund. If, for any reason, you're not entirely satisfied with your purchase, we've got a user - friendly 30-day return policy in place. This means you've got 30 days starting from the date you receive your item to submit a return request. Any requests made after 30 days won't be entertained.

This policy details all the rules and conditions related to returning items and getting refunds for purchases made on our website.

If the item you receive is damaged or has a defect, whether it's a manufacturing flaw or a quality problem, you're eligible for a return or a refund.

When you receive an item that's not what you ordered, we'll help you with a return or an exchange.

You must let us know about your plan to return a product within 30 days of receiving it.

To start the return process, please send an email to our customer support team at [email protected]. In the email, include your order number, the reason for the return, and any relevant pictures of the product.

Our team will review your request. If approved, we'll provide you with the return address. If applicable, we'll also include a return shipping label.

The item must be sent back in its original state, with all the labels intact and in the original packaging.

For reasons of safety and hygiene, the item should not show any signs of being worn, used, or damaged. We have the right to reject a return if the product doesn't meet these

requirements.

Once we've verified that the returned item matches the description provided by the buyer, we'll process the refund within 1 - 2 business days. The refund will be sent back to the original payment account. Note that the time it takes for the refund to show up in your account depends on your card issuer and usually ranges from 7 - 15 days.

There are no extra handling fees for returns. If the return is due to an error on our part, like sending the wrong item or there being a quality issue, we'll refund the full amount, including the return shipping costs.

If you want to exchange your item for a different size or model, just let us know your preference when you contact us. We'll walk you through the exchange process. There are no additional handling fees or shipping charges for exchanges.

If you want to cancel your order before it ships, contact us right away. Once the product has been shipped, our standard return policy will apply.

If you have any questions or need more help regarding returns and refunds, don't hesitate to get in touch with our customer support team at [email protected].

sodarezes.com reserves the right to update and change this Return and Refund Policy at any time. It's your responsibility to check this policy regularly for any changes. Continuing to use our website means you accept these policies.

Return Address: BLK 8 DOVER RISE #O5-05,SINGAPORE 138679
Email: [email protected]
Business Hours: 8:00 AM - 18:00 PM, Closed on Saturday and Sunday